Quality & Technical Manager
Job Opportunity at Executive Directions & Pinnacle Int'l

Posted on Dec 30

http://www.executive-directions.com    (330) 499-1001

Location: New Brunswick, NJ
Job Type: Full Time
Job ID: W4170664

Summary:  The Quality & Technical Manager will provide oversight for the technical aspects of the products; the USA Quality System;  Product development & Technical qualification; and provide support for the use of products in customer applications. 

Responsibilities include the following. 
  • Leads all Product Development and Technical Product / Project Management related to product lines. Includes management of plant trial activities; coordination with Operations to identify & ensure sustainable production; close cooperation with Operations to assess Process impact on products and coordination with Purchasing during raw material qualification or troubleshooting.
  • Oversees activities associated with the execution of North American based DTs to ensure proper selection of products in market applications.
  • Provide on-site customer technical support as required.
  • Leads company quality system in concert and alignment with company's European partners while maintaining ISO system/ certification.
  • Develop procedures, standards, program updates for technical service and quality.
  • Lead the customer complaint process and determine root cause identification for permanent corrective actions; collect details regarding claims and work with sales in quick resolution; participate in authorizing and recommending quality returns.
  • Provide training to internal personnel (Operations), Sales Team and customers to improve understanding of products and better familiarize with product range.
  • Reports to Managing Director.
Supervisory Responsibilities:
  • Develops and maintains an effective Quality & Technical team through selection, training, performance review, termination, compensation and motivation.
  • Supervises Quality & Technical activities by providing guidance; oversight; sharing technical know-how and understanding; ensuring Inter-department & cross-department interactions.
  • Establishes and maintain training programs in all areas of operation including quality, safety, environmental concerns and efficient manufacturing practices.
  • Safety Focused                                 
  • Oral & Written Communication
  • Time Management    
  • Organization
  • Professionalism
  • Reading Skills
  • Technical writing skills
  • Thorough understanding of ‘root cause’ identification & correction
  • Ability to create complex technical evaluations & interpret test results
  • Customer Focused
  • Ability to manage complex & rapidly changing, technically demanding priorities
  • Thorough understanding of surface protection products & applications
  • Knowledge of Films; Papers; Adhesives;  Coating & Slitting technologies
  • BS degree in Chemistry; Chemical Engineering or other technical discipline
  • 5 years related industry experience
  • Willingness to travel up to 20%
  • Problem solving experimental method experience.
  • Excellent interpersonal skills.
  • ISO certification implementation.

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